How do I provide my IP/Mac address to the tech department?

Occasionally you might be asked to send the tech department information about your device, including its network connection. You maybe asked to provide your MAC address or the IP address. Follow these steps to find and provide that information.

On a Mac

On your Mac device, hold down the option key on the keyboard (on the bottom row), while clicking the wifi icon in the top menu bar. Take a screenshot of the full menu that appears. To take a screenshot, use the Command+Shift+4 shortcut, and click and drag from the top left corner of the area to the bottom right. A screenshot will be saved to your desktop. Send that screenshot to the tech team.

On a PC

Open the command prompt.Right-click on the Start button and select Command Prompt from the menu.

Type in ipconfig /all and press Enter.This willdisplay your network configuration

Find your adapter's physical address.Scroll down to your network adapter and look for the values next to "Physical Address," which is your MAC address. Take a screenshot of this window. Use Windows Key+PrtScn to save a image of the screen. Send that screenshot to the Tech Team.

On a iOS device

Tap Settings

Tap General

Tap About

Take a Screenshot of this screen. To take a screenshot, press and hold power + home button, or power plus the volume button. Send that screenshot to the tech team.

On an AppleTV

On an AppleTV, go to Settings, About, and take a photo of the screen, which will show your IP and WiFi Address (Mac Address). Send that photo to the tech team

On an Android device

Press the Menu key and select Settings.
Select Wireless & networks or About Device.
Select Wi-Fi Settings or Hardware Info.
Press the Menu key again and choose Advanced. Your device's wireless adapter's MAC address should be visible here.

Take a screenshot of this screen, and send the screenshot to the tech team.